What is the difference between ITIL and ITSM?

The distinction between ITIL and ITSM lies in the fact that ITSM serves as a framework for delivering IT services to an organisation, whereas ITIL comprises a collection of best practices for executing ITSM. This can be likened to Agile and Scrum, where ITIL provides a more specific approach to applying ITSM principles.

Last edited on: 08 Jun 2025