Those who need a basic understanding of the ITIL framework.
IT professionals working in organizations which seek to use ITIL to improve their IT service management.
Those who want to learn more about the ITIL framework and ITSM in general.

Exam

The ITIL 4 Foundation exam is taken at the end of the course. The exam details are as follows:

Duration: 60 minutes.
Style: 40 multiple-choice questions.
Pass mark: 26/40 (65%).
Type: Closed-book.

Includes

ITIL 4 training by an accredited trainer.
ITIL exam and certification fees.
Accredited ITIL course materials.
ITIL manual.
Lunch, refreshments.

Locations

These are the London locations where the courses are held.

Venue: Landmark
200 Aldersgate Street,
London,
EC1A 4HD,
UK.

Curriculum

The ITIL v4 Foundation syllabus covers the core concepts, definitions, and principles of IT Service Management (ITSM).

ITIL Foundation is the first step in an ITSM career through the ITIL v4 certification scheme. ITIL Foundation shows that a student has gained a general awareness of the ITIL v4 framework.

The ITIL 4 Foundation course helps participants understand the ITIL 4 model. The course teaches students how to create, deliver, and continuously improve IT services in any field.

These topics are covered in the ITIL 4 Foundation course:

Key concepts of IT service management
- Service.
- Utility.
- Warranty.
- Customer.
- User.
- Service management.
- Sponsor.

Guiding principles of ITIL
- Focus on value.
- Start where you are.
- Progress iteratively with feedback.
- Collaborate and promote visibility.
- Think and work holistically.
- Keep it simple and practical.
- Optimize and automate.

The 4 dimensions of IT service management
- Organizations and people.
- Information and technology.
- Partners and suppliers.
- Value streams and processes.

The purpose and components of the ITIL service value system

The activities of the service value chain, and how they interconnect
- Plan.
- Improve.
- Engage.
- Design & transition.
- Obtain/build.
- Delivery & support.

The purpose and key terms of 18 ITIL practices
- Information security management.
- Relationship management.
- Supplier management.
- Availability management.
- Capacity and performance management.
- IT asset management.
- Service continuity management.
- Monitoring and event management.
- Release management.
- Service configuration management.
- Deployment management.
- Continual improvement.
- Change control.
- Incident management.
- Problem management.
- Service request management.
- Service desk.
- Service level management.

ITIL practices in detail
- Continual improvement.
- Change control.
- Incident management.
- Problem management.
- Service request management.
- Service desk.
- Service level management.

Related ITIL Foundation courses

ITIL Foundation online

Get qualified online. This online ITIL Foundation course is flexible, affordable and convenient. Works on desktop, tablet, mobile.

ITIL Foundation online

Online courses

Other locations

You can take an ITIL Foundation course in many locations in the UK. All courses take place in convenient venues near to mainline stations.

ITIL Foundation locations

Other courses

On-site

We can deliver this course in-house at your offices and can tailor it to your requirements.

To get a quote fill in this form or call +44 207 031 6524.