ITIL Foundation exam

Yes, you can just book an ITIL Foundation exam without attending training. This includes 7-day access to our ITIL Foundation online course.

Yes. You can sit the ITIL Foundation exam online when you’re in the UK or even when you’re overseas. You only need:

• stable internet connection;
• computer;
• webcam

You can book an ITIL Foundation exam with us more than 24 hours ahead of your selected schedule.

There are no prerequisites for the ITIL Foundation certification exam; but, accredited ITIL Foundation training is strongly recommended.

Click here to see the prices for taking the ITIL 4 or ITIL v3 Foundation certification exams.

If you are already ITIL v3 Foundation-certified, it is recommended that you sit the ITIL 4 Foundation exam.

ITIL 4 contains changes in the ITIL framework. By taking the ITIL 4 exam you will gain knowledge of the latest best practices used in ITSM today.

The pass rate for the ITIL Foundation exam in the UK is approximately 83% and globally it is approximately 89%. If you prepare properly, you can pass the exam too.

But it is highly recommended to take training courses from accredited training organizations to increase your chances of passing the ITIL Foundation certification exams.

If you are just starting your ITIL career, start with ITIL 4 Foundation. Because ITIL v3 will expire in 2020, it isn’t a good idea to start with v3 now. There is also no transition module from ITIL 3 to ITIL 4 Foundation.

The ITIL Foundation certification exam tests your basic knowledge of the ITIL framework. When you pass the ITIL Foundation certification exam, you will become ITIL Foundation-certified. This certificate is the first step to pursue a professional ITSM career.

According to PeopleCert, you will no longer be able to sit an ITIL v3 Foundation exam after June 2020. PeopleCert will confirm the final date by giving a six-month notice.

After that, you can only register for an ITIL 4 Foundation exam.

The ITIL Foundation exam may be taken as a paper-based exam at our London test center. It can also be taken as an online exam.

Objective test questions (OTQs) have 4 styles:

• Standard.
• Missing word.
• List (2 correct items).
• Negative standard.

Standard OTQ

Which statement about a change authority is CORRECT?

1. A single change authority should be assigned to authorize all types of change and change models
2. A change authority should be assigned for each type of change and change model
3. Normal changes are pre-authorized and do not need a change authority
4. Emergency changes can be implemented without authorization from a change authority.

The correct answer is B. You can find this answer in assessment criteria 9.

Missing word OTQ

Identify the missing word in the following sentence.

The purpose of the information security management practice is to [?] the organization’s information.

1. store
2. provide
3. audit
4. project

The correct answer is D. You can find this answer in assessment criteria 10.

1. Which is NOT defined as part of every process?
   1. Roles
   2. Inputs and outputs.
   3. Functions.
   4. Metrics.

The correct answer is C. Functions are not part of a process, they carry out processes. You can find this answer in unit 6.

2. Software and technology are examples of which of the four Ps?
   1. Processes
   2. Performance
   3. Products
   4. Partners

The correct answer is C. Services and technology are examples of PRODUCTS, not partners or processes. Performance is not one of the 4 Ps. You can find this answer in unit 5.