ITIL Foundation exam

Book your ITIL Foundation exam

The ITIL Foundation exam is available at our exam center in London, UK. Choose your ITIL Foundation v3 or v4 exam option below.

ITIL 4 Foundation exam

Price: £299.
Availability: Any time.
Course code (SKU/MPN): ITIL4IFE.
Format: Paper.
Duration: 1 hour.

It comes with 7-day access to our ITIL 4 Foundation online course.

 Paper  exam 

ITIL 3 Foundation exam

Price: £299.
Availability: Any time.
Course code (SKU/MPN): ITIL3FE.
Format: Paper.
Duration: 1 hour.

It comes with 7-day access to our ITIL 3 Foundation online course.

 Paper  exam 

Book your online ITIL Foundation exam

The ITIL Foundation exam is available online any time, any place. Choose your ITIL Foundation v3 or v4 online exam option below.

ITIL 4 Foundation exam online

Price: £320.
Availability: Any time.
Course code (SKU/MPN): ITIL4FEO.
Format: Online.
Duration: 1 hour.

It comes with 7-day access to our ITIL 4 Foundation online course.

 Online  exam 

ITIL 3 Foundation exam online

Price: £320.
Availability: Any time.
Course code (SKU/MPN): ITIL3FEO.
Format: Online.
Duration: 1 hour.

It comes with 7-day access to our ITIL 3 Foundation online course.

 Online  exam 

ITIL Foundation exam details

ITIL v4 exam format

  • Duration: 60 minutes.
  • Style: 40 objective-choice questions.
  • Pass mark: 26/40 (65%).
  • Type: Closed-book.

ITIL v3 exam format

  • Duration: 60 minutes.
  • Style: 40 objective-choice questions.
  • Pass mark: 26/40 (65%).
  • Type: Closed-book.

ITIL Foundation exam v4 content

In the ITIL 4 Foundation exam you will answer questions derived from these 12 assessment criteria:
To see the details of the curriculum, click here.

Learning outcomes Assessment criteria Number of questions
Understanding key concepts of service management in ITIL
  1. Definitions in ITIL
  2. Key concepts of creating value with ITIL services
  3. Key concepts of service relationships in ITIL
5
Understanding the guiding principles in ITIL
  1. The nature and interaction of the guiding ITIL principles
  2. The use of the guiding ITIL principles
5
Understanding the 4 dimensions of service management in ITIL
  1. The 4 dimensions of ITIL service management
2
Understanding the purpose and components of the ITIL service value system
  1. The ITIL service value system
1
Understanding the ITIL activities of the service value chain, and how they interconnect
  1. The interconnected nature of the service value chain and how this supports value streams in ITIL
  2. The inputs, outputs, and purpose of each value chain activity in ITIL
4
Knowing the purpose and key terms of 18 ITIL practices
  1. The purpose of the ITIL practices
  2. Definitions of key ITIL terms
7
Understanding the 7 ITIL practices
  1. ITIL practices in detail, including how they fit within the service value chain
16

Learning outcomes

  • Understanding key concepts of service management in ITIL

Assessment criteria

  1. Definitions in ITIL
  2. Key concepts of creating value with ITIL services
  3. Key concepts of service relationships in ITIL

Number of questions

5

Learning outcomes

  • Understanding the guiding principles in ITIL

Assessment criteria

  1. The nature and interaction of the guiding ITIL principles
  2. The use of the guiding ITIL principles

Number of questions

5

Learning outcomes

  • Understanding the 4 dimensions of service management in ITIL

Assessment criteria

  1. The 4 dimensions of ITIL service managements

Number of questions

2

Learning outcomes

  • Understanding the purpose and components of the ITIL service value system

Assessment criteria

  1. The ITIL service value system

Number of questions

1

Learning outcomes

  • Understanding the ITIL activities of the service value chain, and how they interconnect

Assessment criteria

  1. The interconnected nature of the service value chain and how this supports value streams in ITIL
  2. The inputs, outputs, and purpose of each value chain activity in ITIL

Number of questions

4

Learning outcomes

  • Knowing the purpose and key terms of 18 ITIL practices

Assessment criteria

  1. The purpose of the ITIL practices
  2. Definitions of key ITIL terms

Number of questions

7

Learning outcomes

  • Understanding the 7 ITIL practices

Assessment criteria

  1. ITIL practices in detail, including how they fit within the service value chain

Number of questions

16

ITIL Foundation exam v3 content

The ITIL Foundation exam has questions taken from 8 areas of the ITIL v3 Foundation manual.
To see the details of the curriculum, click here.

Units

  1. Service management as a practice in ITIL
  2. The ITIL service lifecycle
  3. Key principles and models in ITIL
  4. Generic concepts and definitions in ITIL
  5. Processes in ITIL
    • Service strategy (SO).
    • Service design (SD).
    • Service transition (ST).
    • Service operation (SO).
    • Continual service improvement (CSI).
  6. Functions in ITIL
    • The service desk function of ITIL.
    • The technical management function of ITIL.
    • The application management function of ITIL.
    • IT operations management function of ITIL.
  7. Roles in ITIL
    • The role of Process owner.
    • The role of Process manager.
    • The role of process practitioner.
    • The role of Service owner.
  8. Technology and architecture in ITIL.

ITIL Foundation training options

You can study for your ITIL Foundation exam by attending a classroom training course, or by studying using an online course.

ITIL Foundation courses

These courses are taught by ITIL industry experts and are available in many different locations. Click the button to see the available options.

 Classroom  courses 

ITIL Foundation online

These online courses save you time and money by enabling you to study anywhere and anytime. Click to see both v3 and v4 online courses.

 Online  courses 

FAQs

Can I book an ITIL Foundation exam only?
Yes, you can just book an ITIL Foundation exam without attending training. This includes 7-day access to our ITIL Foundation online course.
Can I take the ITIL Foundation exam online?

Yes. You can sit the ITIL Foundation exam online when you’re in the UK or even when you’re overseas. You only need:

  • stable internet connection;
  • computer;
  • webcam

You can book an ITIL Foundation exam with us more than 24 hours ahead of your selected schedule.

Do I need to take training before sitting my ITIL Foundation certification exam?
There are no prerequisites for the ITIL Foundation certification exam; but, accredited ITIL Foundation training is strongly recommended.
How much does the ITIL Foundation exam cost?
Click here to see the prices for taking the ITIL 4 or ITIL v3 Foundation certification exams.
I already have the ITIL v3 Foundation. What should I do?

If you are already ITIL v3 Foundation-certified, it is recommended that you sit the ITIL 4 Foundation exam.

ITIL 4 contains changes in the ITIL framework. By taking the ITIL 4 exam you will gain knowledge of the latest best practices used in ITSM today.

Is the ITIL Foundation exam difficult?

The pass rate for the ITIL Foundation exam in the UK is approximately 83% and globally it is approximately 89%. If you prepare properly, you can pass the exam too.

But it is highly recommended to take training courses from accredited training organizations to increase your chances of passing the ITIL Foundation certification exams.

Should I get certified in ITIL 4 or ITIL v3?
If you are just starting your ITIL career, start with ITIL 4 Foundation. Because ITIL v3 will expire in 2020, it isn’t a good idea to start with v3 now. There is also no transition module from ITIL 3 to ITIL 4 Foundation.
What is the ITIL Foundation exam?
The ITIL Foundation certification exam tests your basic knowledge of the ITIL framework. When you pass the ITIL Foundation certification exam, you will become ITIL Foundation-certified. This certificate is the first step to pursue a professional ITSM career.
Until when is the ITIL v3 Foundation exam available?

According to PeopleCert, you will no longer be able to sit an ITIL v3 Foundation exam after June 2020. PeopleCert will confirm the final date by giving a six-month notice.

After that, you can only register for an ITIL 4 Foundation exam.

Where can I take an ITIL Foundation certification exam?
The ITIL Foundation exam may be taken as a paper-based exam at our London test center. It can also be taken as an online exam.
What is the question style for ITIL v4 Foundation exam?

Objective test questions (OTQs) have 4 styles:

  • Standard.
  • Missing word.
  • List (2 correct items).
  • Negative standard.

Standard OTQ

Which statement about a change authority is CORRECT?

  1. A single change authority should be assigned to authorize all types of change and change models
  2. A change authority should be assigned for each type of change and change model
  3. Normal changes are pre-authorized and do not need a change authority
  4. Emergency changes can be implemented without authorization from a change authority.

The correct answer is B. You can find this answer in assessment criteria 9.

Missing word OTQ

Identify the missing word in the following sentence.

The purpose of the information security management practice is to [?] the organization’s information.

  1. store
  2. provide
  3. audit
  4. project

The correct answer is D. You can find this answer in assessment criteria 10.

What is the style of question for ITIL v3 Foundation exam?
  1. Which is NOT defined as part of every process?
    1. Roles
    2. Inputs and outputs.
    3. Functions.
    4. Metrics.

The correct answer is C. Functions are not part of a process, they carry out processes. You can find this answer in unit 6.

  1. Software and technology are examples of which of the four Ps?
    1. Processes
    2. Performance
    3. Products
    4. Partners

The correct answer is C. Services and technology are examples of PRODUCTS, not partners or processes. Performance is not one of the 4 Ps. You can find this answer in unit 5.