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ITIL Foundation online course

ITIL Foundation online course with exam

Information Technology Infrastructure Library (ITIL) is a world-renowned IT Service Management (ITSM) framework.

It is used to promote the efficient delivery of information technology (IT) services to help meet business goals.

Features

  • Certificate: ITIL Foundation.
  • Format: Online.
  • Duration: 16 hours.
  • Access: 12 months.
  • Device: Desktop, tablet, mobile.
  • OS: Windows, macOS, iOS, Android.
  • Exam: Included.

Accreditation

This ITIL Foundation course is accredited by PeopleCert through AXELOS.

ITIL AXELOS certified

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Choose your ITIL Foundation online course

Choose your ITIL Foundation online course below. Pay by card, PayPal, bank transfer or invoice.

All prices are exclusive of VAT.

ITIL Foundation online v4

Course code (SKU/MPN): ITILFOV4.
Duration: 16 hours.
Exam: Included.
Access: 12 months.
Certificate: ITIL Foundation (AXELOS).
Price: £449 (excl. VAT)

Online exam

ITIL Foundation online v3

Course code (SKU/MPN): ITILFOV3.
Duration: 16 hours.
Exam: Included.
Access: 12 months.
Certificate: ITIL Foundation (AXELOS).
Price: £449 (excl. VAT)

Online exam

ITIL v4 more details

ITIL v4 includes

  • Accredited online training (12 months’ access).
  • Interactive online course.
  • ITIL Foundation online v4 exam simulator.
  • ITIL Foundation v4 exam voucher (exam taken online).
  • Support from an approved ITIL expert

ITIL v4 summary

  • Format: Online.
  • Access: 12 months.
  • Device: Desktop, tablet, mobile.
  • Platform: Windows, MacOS, iOS, Android.
  • Duration: 16 hours.
  • Certificate: ITIL Foundation (AXELOS).
  • Pre-requisites: None.
  • Accredited: Yes.
  • Course code: ITILFOV4.

ITIL v4 exam

  • Duration: 60 minutes.
  • Style: 40 multiple-choice questions.
  • Pass mark: 65% – 26/40 correct answers.
  • Type: Closed-book.
  • Registration: Book by email 24 hours in advance.
  • Location: Online. May be taken anywhere, anytime.
  • Pass rates: 91%.

ITIL v3 more details

ITIL v3 includes

  • Accredited online training (12 months’ access).
  • Interactive online course.
  • ITIL Foundation online v3 exam simulator.
  • ITIL Foundation v3 exam voucher (exam taken online).
  • Support from an approved ITIL expert.

ITIL v3 summary

  • Format: Online.
  • Access: 12 months.
  • Device: Desktop, tablet, mobile.
  • Platform: Windows, MacOS, iOS, Android.
  • Duration: 16 hours.
  • Certificate: ITIL Foundation (AXELOS).
  • Pre-requisite: None.
  • Accredited: Yes.
  • Course code: ITILFOV3.

ITIL v3 exam

  • Duration: 60 minutes.
  • Style: 40 multiple-choice questions.
  • Pass mark: 65% – 26/40 correct answers.
  • Type: Closed-book.
  • Registration: Book by email 24 hours in advance.
  • Location: Online. May be taken anywhere, anytime.
  • Pass rates: 91%.

Curriculum

ITIL v4 curriculum

Structure

There are 7 self-paced interactive modules which comply with the ITIL 4 Foundation syllabus. These modules are:

  1. Key concepts of IT service management using ITIL.
  2. Four dimensions of ITSM in ITIL.
  3. ITIL service value system (SVS).
  4. Guiding principles of ITIL.
  5. ITIL service value chain (SVC).
  6. ITIL management practices.
  7. ITIL 4 Foundation exam simulator.

ITIL v3 curriculum

Structure

The ITIL 3 Foundation online course consists of 7 self-paced interactive modules which comply with the ITIL 3 Foundation syllabus. These modules are:

  1. Introduction to Information Technology Infrastructure Library (ITIL).
  2. Service Strategy (SS).
  3. Service Design (SD).
  4. Service Transition (ST).
  5. Service Operation (SO).
  6. Continual Service Improvement (CSI).
  7. ITIL 3 Foundation exam simulator.

Learning outcomes

ITIL Foundation v4 learning outcomes

This ITIL 4 Foundation online course enables you to understand:

  • The key concepts of IT Service Management (ITSM).
  • How ITIL’s guiding principles can help an organization adopt and adapt ITSM.
  • The Four dimensions of service management.
  • The purpose and components of the ITIL service value system.
  • The activities of the service value chain and how they interconnect.
  • Seven ITIL practices.

And to know:

  • The purpose and key terms of 15 ITIL practices.

ITIL Foundation v3 learning outcomes

This ITIL 3 Foundation online training course enables you to understand:

  • The concepts of a service and of service management as a practice.
  • General ITSM concepts and definitions.
  • The ITIL service life cycle.
  • Core ITIL principles and models.
  • How service management procedures contribute to the ITIL service life cycle.
  • Selected ITIL processes, roles, and functions.
  • How technology assists with ITSM provision.
  • Competencies and skills required for service management in ITIL.

Who is it for?

Take an ITIL Foundation online course if you:

  • Want to start a career in IT service management.
  • Are someone already working in IT service management and is seeking a professional qualification.

Take an ITIL Foundation classroom course if you:

About this educational technology

The ITIL Foundation online course has been designed using the latest educational technology.

Best practice design

This course was designed using the latest best practices in instructional design. It doesn’t include cheap Powerpoint presentations or videos.

Deep, long-lasting learning

This course is highly interactive, and exercises have been designed to aid a deeper understanding of ITIL, which we think leads to longer-lasting learning.

Prepare for your exam

We are confident that our ITIL Foundation online training will help you retain knowledge for longer, so you can sit your ITIL Foundation exam with confidence.

Benefits

Why study online?

The ITIL Foundation online courses are designed for students who lead busy lives. If you opt for the online course options, you will:

  • Save time – there is no need to travel to attend a course or exam centre.
  • Save money – our prices are very competitive and include exam fees, so no extras to pay later.
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  • Save paper – our online courses don’t require a textbook because all learning materials are accessible online.
  • Learn when you want – you can easily plan your study time around your busy schedule. You can study anywhere and anytime. All you need is an internet connection.
  • Learn on any device – this course is available on any device and screen size. You don’t even need to download anything – no browser plugins or apps!

Why choose us?

Since 2005 we’ve trained over 20,000 people get professional qualifications. We are passionate about what we do, and we have an unrivalled commitment to quality.

Our values of integrity, fairness, innovation, diversity, quality and social responsibility guides everything we do. But don’t just believe what we say, read what our students say on Google.

What our students say

Read what our students say in our reviews, or listen to what some of our previous students say on these videos.

Reviews

4.8 219 reviews

Greg Herzberg

Very happy with my experience of Knowledge Train. They provide intensive learning for a variety of qualifications.

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On-site

We can deliver this course in-house at your offices and can tailor it to your requirements. To get a quote fill in this form or call +44 207 031 6524.

    FAQs

    Can the Foundation certification help my career?
    Yes. ITIL is the premier IT service management framework. Many ITSM jobs require ITIL Foundation certification.
    Do you have any tips for the ITIL Foundation exam on the day?

    Yes. Ensure you attend the day of the exam feeling refreshed.

    On the day of your exam ensure you are well hydrated to boost your exam performance.

    Do you have sample questions or a mock exam?
    Yes. On our courses you get access to 2 full official sample exam papers.
    What are the benefits of ITIL Foundation?

    There’s lots of benefits to you as an individual or the organization you work for.

    Most importantly, you will learn the most modern best practices in IT service management which will help you perform more effectively in an ITSM role.

    Which version of ITIL are your courses?

    Our classroom courses are both ITIL v3 and v4.

    Please check the details of a course carefully before booking to ensure you are booking the right version.

    Our online courses are also both v3 and v4. Select which version before ordering.