ITIL FAQs

ITIL is the world’s most popular IT service management framework. It is used by all major corporations, governments and larger businesses across the globe.

The ITIL certification scheme consists of a series of qualifications on ITIL’s best practices. There are two ITIL certification versions: ITIL 3 and ITIL 4. ITIL 3 has 5 qualification levels. ITIL 4, which is the newer version released in 2018 has 4 qualification levels.

ITIL Foundation is the introductory level of the ITIL certification. It offers a general awareness of the key elements, concepts, and terminologies used in the ITIL service life cycle. These include the processes used and their contribution to service management services. The ITIL Foundation level also describes the links between the different life cycle stages.

The ITIL framework help IT service managers manage IT services in their organization. It builds satisfied customer relationships by providing services that meet customer demand. It also enhances service efficiency, business value, and employee productivity. Adopting the framework allows organizations to create efficient, lean, and targeted operations.

ITIL v3 is the third version of ITIL. It focuses on the concept that an IT service should support business goals. Students must complete the modules to earn credits. In turn, they can then take higher-level examinations. There are five ITIL v3 certification levels. These are the Foundation, Practitioner, Intermediate, Expert, and Master levels.

ITIL 4 is an updated version that provides a holistic approach to service management. It focuses on end-to-end service management from demand to value. It is the first major update to the 2007 ITIL version otherwise known as ITIL v3. ITIL v4 consists of four certification levels. These are the Foundation, Managing Professional, Strategic Leader, and Master levels.

ITIL stands for Information Technology Infrastructure Library. In the 1980s, The UK government’s Central Computer and Telecommunications Agency (CCTA) created ITIL. It underwent several revisions since. Now, it consists of five books. These books cover several processes and stages within the IT service life cycle. It is a framework of the best practices in delivering IT services.

ITIL’s systematic approach to IT service management is useful to all organizations. It allows them to better manage IT service risks. It strengthens customer relations and promotes cost-effective practices. ITIL also aids in creating a stable IT environment that promotes change, growth, and scale.

ITIL is needed because it promotes the use of best practices in IT service management. It serves as strategic guidance for IT service management. ITIL also improves the IT service manager’s skills in delivering the organization’s business services. ITIL equips them with the skills needed to meet customer needs. Today, ITIL is a vital tool that makes organizations more competitive.

ITIL can be best explained by highlighting its primary purpose. It maximizes an organization’s value to its customers. It also aligns business IT resources with organizational needs. Thus, ITIL provides a deeper understanding of the best practices in IT service management. It helps IT service managers improve their performance and address customer needs.

IT service managers use ITIL to improve their delivery of service to customers. It is also used by businesses and organizations operating in varied sectors. Even government entities and educational institutions use ITIL. The tool is helpful to those who provide IT service management products and services.

ITIL is used to enhance the delivery of IT services. It improves the return on investment from IT products and services. It also intensifies the skills of IT service managers by teaching them to operate IT services more efficiently. They can then be more responsive to customer demand. Without ITIL, organizations run the risk of wasting their investments in IT.

Yes, ITIL is necessary. Change is inevitable in all industries. Once changes occur, managers and staff must adapt to them. This requires constant improvement in their IT services. ITIL is also necessary because it enables IT service managers to make IT services more effective. It promotes the establishment of methods that drive customer satisfaction.

ITIL certification is good for both individuals and organizations who practice IT service management. IT service management professionals can improve their careers with an ITIL certification. The certification proves that the employee has achieved a certain level of expertise. Even some upper-tier IT service management positions require ITIL certification.

If you enroll with an Accredited Training Organization (ATO), ITIL classroom courses are between one to three days duration. Online courses take approximately 20 hours of online study. After completing a training course, you would take an ITIL certification exam.

The ITIL certification levels vary between the two ITIL certification versions. ITIL v3 consists of five qualification levels. These are the Foundation, Practitioner, Intermediate, Expert, and Master levels. ITIL v4 consists of four levels. These are the Foundation, Managing Professional, Strategic Leader, and Master levels.

You must first prepare for the exam by either self-studying, attending an ITIL classroom course, or enrolling in an online ITIL course. Afterward, you need to take an ITIL exam at the required level. Passing an exam will earn you credits for that level. You can then earn a higher level of ITIL certification with more credits.

It is difficult for those who self-study to pass the exam. They may not be using quality materials. It would be easier if you enroll with an accredited ITIL training organization. Here, experts with extensive experience guide you. They can also conduct the exam, unlike non-accredited training providers.

Opting for self-study or enrolling with non-accredited training programs are cheaper. But the materials used to prepare for the ITIL exam may not be enough to pass. The better option is to enroll for classroom or online classes with an accredited training organization (ATO). ATOs usually conduct ITIL exams during the course.

No, ITIL certifications do not expire. The ITIL v3 exams, but would only be offered until June 2020. If you’ve already acquired 17 ITIL v3 units, you would only need to take one ITIL 4 course. You also need to complete the managing professional transition module and the exam to earn an ITIL v4 certification.

Yes, you can take the ITIL exam without training. But it would be difficult to pass if you are unsure about the quality of the materials used to prepare for it. The better option is to enroll in an accredited training organization (ATO). This gives you access to quality materials and guidance by experts in the field.

ITIL is owned by AXELOS, a joint venture between Capita plc and the UK government. ITIL exams are administered by accredited training organizations (ATOs). ATOs are accredited by PeopleCert, the Examination Institute. But it is PeopleCert that issues ITIL certificates to those who pass the ITIL exams.