What are the 5 elements of ITIL?

The five components of ITIL consist of incident management, which addresses everyday problems that may arise when applications or services fail. Furthermore, problem management involves identifying and rectifying the root causes behind these incidents. Change management aims to regulate changes to minimise associated risks.

Ticketing is essential for tracking and managing requests or incidents. Finally, service request management is responsible for processing user requests, such as access to applications or the installation of new software.