A significant update to ITIL occurred in 2007 when ITIL v3 was launched. This was sometimes referred to as ITIL 2007. ITIL v3 was further updated in 2011.
This article describes ITIL v3 certification and the ITIL v3 certification path. In 2019, AXELOS released ITIL 4. More information about ITIL 4 or ITIL 4 certification, can be found here
ITIL certification levels
There are 5 certification levels for ITIL v3. These are:
The ITIL certification path is described in more detail below.
ITIL certification path
ITSM professionals can navigate all the way up to the highest Master level in the ITIL certification path by passing the appropriate ITIL examinations.
1. ITIL Foundation certification
The entry-level ITIL certification is the ITIL Foundation qualification. Approximately 2 million ITIL Foundation examinations have been sat worldwide by 2019.
All levels of ITIL certification begin with ITIL Foundation. ITIL Foundation certification introduces students to the ITIL framework and covers these topics:
To prepare to sit their ITIL Foundation exam students can enrol in classroom or online training or can choose to self-study.
ITIL Foundation certification is a prerequisite for all higher level ITIL certifications.
2. ITIL v3 Practitioner certification
ITIL Practitioner certification teaches students how to apply the ITIL framework. ITIL Practitioner explains a Continual Service Improvement (CSI) approach to guide ITSM improvement initiatives and covers:
3. ITIL v3 Intermediate certifications
ITIL intermediate certifications enables students holding either Foundation or Practitioner certifications to get sufficient credit points to gain Expert certification.
Intermediate levels come in two sets of modules
Service Lifecycle Modules:
Service Capability modules:
4. ITIL v3 Expert certification
Students can obtain ITIL Expert certification by gaining 22 credit points.
One requirement is to pass the MALC (Managing Across the Lifecycle) Exam. MALC tests a student’s ability to integrate ITIL knowledge in real-world settings. Passing the MALC exam provides 5 credit points.
Prior to sitting the MALC exam, a student must have 17 credit points from either Lifecycle, Capability or Practitioner modules. 2 of the credit points must also come from Foundation certification.
5. ITIL v3 Master certification
TIL Master certification proves that a student can apply ITIL within an organisation. ITIL Master candidates must select a range of personal experiences to explain to an examiner. There is no fixed syllabus for this qualification.
In the exam, a student must explain and justify the following:
How they would select and apply elements of the ITIL Framework to achieve desired business outcomes in one or more practical assignments:
What’s the cost of ITIL v3 certification?
For the cost of ITIL v3 certification check out the price of online training.